Our policies

Authenticity

Every item we sell is genuine. We describe items accurately, including their metal, weight, purity, condition and packaging where relevant. If you have any doubt about an item you bought from us, contact us and we'll look into it straight away.

Shipping

• Orders are sent by Royal Mail tracked delivery.
• Orders are dispatched promptly. Our average dispatch time is one day.
• Items are securely packed in padded mailers.
• Combined shipping applies automatically to multiple purchases in the same live show.

Returns & refunds

Purchases made in our live auctions are covered by Whatnot's buyer protection and refund policies. If an item arrives damaged, doesn't match its description or doesn't arrive, please contact us through Whatnot and we'll work with you to resolve it.

Bids and purchases are binding. We don't offer refunds or exchanges if you change your mind. None of this affects your statutory rights.

Live auction & Surprise Set terms

These terms apply to purchases made in our live shows on Whatnot, alongside Whatnot's own terms.

• Set contents. Every Surprise Set has its own detailed checklist. Please read the checklist, item descriptions and conditions before buying. Contents and quantities vary between sets.
• Random allocation. Each purchased spot receives one item, allocated by Whatnot's official in-app Surprise Set randomiser. Allocations are final and can't be chosen, changed or re-randomised.
• Blind spots. Some parts of a show may run blind, with allocations revealed later in the same show. Every purchased item is revealed on camera before the show ends.
• Bids & pricing. Starting bids, fixed prices, the number of spots and the selling format can vary between sets. Always check the active listing and the price shown before you bid or buy.
• Side sets. Buy It Now side sets may close early if there isn't enough demand. All completed purchases are still honoured.
• No change-of-mind refunds. We can't offer refunds, cancellations or exchanges because you changed your mind, didn't want an allocation or were unhappy with a random result. This is subject to Whatnot's policies and your legal rights.
• Buy responsibly. Only spend amounts you're happy to pay. You must be 18 or over to buy on Whatnot.

Images & artwork

Show covers, promotional graphics and generic thumbnails are illustrative only. They may be AI-generated, digitally enhanced or stylised, and they may not show the real scale, appearance or packaging of a product. They aren't a complete list of the items available. Always refer to the Surprise Set checklist and item descriptions for accurate product information.

Privacy & cookies

What we collect

This website doesn't use cookies, analytics or tracking, and it has no forms. If you email us, we use your email address and the contents of your message only to reply to you. We don't sell or share your details with anyone.

Orders

When you buy from us on Whatnot, Whatnot processes your order, payment and delivery details under its own privacy policy. We receive only what we need to fulfil your order, such as your name and delivery address, and we use it only for that purpose.

Server logs

Like most websites, our web server keeps short-term technical logs, such as IP addresses and the pages requested, for security and to keep the site running. These logs are deleted routinely.

Your rights

Under UK data protection law you can ask us what personal information we hold about you, and ask us to correct or delete it. Email info@mcrbullion.com. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).